christmas trading

Things get quite busy leading up to Christmas and we'll be taking a bit of a break to spend time with our families and friends. Read on to learn more about our Christmas cut-off times for shipping and support.


All orders made before the 14th of December should arrive before Christmas. We cannot guarantee that orders placed after this date will arrive before then.

However, I'm sure you can imagine sending parcels can be tricky at this time of year. We have created the above cut-off based on information that global postal networks have given us (including some wiggle room) but delays can occur for multiple reasons and are often out of our control.


We love working but we need time off too! See below our support opening hours over the Christmas period:

Seasonal Opening Hours:
22nd Dec: Closed
23rd Dec: Closed
24th Dec: Closed
25th Dec: Closed
26th Dec: Closed
27th Dec: Open
28th Dec: Open
29th Dec: Closed
30th Dec: Closed
31st Dec: Open until 1pm London time
1st Jan: Closed
2nd Jan: Open

<!-- Created with Shogun. --><div class="shogun-root" data-region="main"><div id="s-8a300022-1d36-4fbb-b444-a7bf1b6d740d" class="shg-c "><h1><span style="font-size: 68px;"> <span style="color: #f0868b;">DELIVERY AND RETURNS</span></span></h1><p> </p><p><strong>Delivery</strong></p><p>If you place your order before 1pm GMT your order will be dispatched on the same day with the chosen delivery method. All worldwide orders are subject to shipping rates. All orders below the amount stated are subject to delivery charges according to worldwide region.</p><p>Delivery charges will be calculated based on the weight of the Products or Books added to the basket and incur once the delivery address is entered.</p><p>The following delivery timings are available but subject to delays, customs charges or changes:</p><ul><li>UK: 1st Class non-tracked 1-2 working days or next day tracked delivered by James &amp; James Fulfilment Ltd.</li><li>Europe: non-tracked 2-5 working days or tracked 2-5 working days delivered by James &amp; James Fulfilment Ltd</li><li>Rest of world: non-tracked 6-12 working days or tracked 6-12 working days delivered by James &amp; James Fulfilment Ltd</li></ul><p>Once your order is placed, it will be picked and collated by our fulfilment warehouse, James &amp; James Fulfilment Ltd. who will issue an email upon completion of the order with tracking information (if applicable).</p><p>Please inspect all Products and Books received at time of delivery. If you believe Products or Books have been damaged in transit, you must notify us within 48 hours of receipt of goods. If you do not notify us within this time, the Products will be assumed to have been delivered in good condition, waiving any claims of any damage that may have occurred in transit.</p><p>If a Product is deemed to be damaged or defective, we will replace the Product at no cost to you, providing appropriate notice is given.</p><p><strong>Information about duties &amp; taxes: </strong>If you are purchasing a Thermi Ergoslide and you are unsure whether you need to pay any duties or taxes in your country, please read the information on your country border force website. Here is some information for some countries.</p><p><em> <strong>Australia:</strong></em> Quote from ‘For goods that are worth <strong>equal to or under AUD1,000</strong>, there are no duties, taxes or charges to pay.’</p><p><em> <strong>EU member states:</strong></em> No taxes or duties to be paid.</p><p><strong> <em>USA:</em></strong> Quote from US customs and border patrol ‘Packages whose declared value is under $800 ($100 if being sent as a gift to someone other than the purchaser) will generally be cleared without any additional paperwork prepared by CBP’</p><p><strong>Returns</strong></p><p>Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.</p><p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.</p><p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.</p><p>Additional non-returnable items:</p><ul><li>Gift cards</li><li>Downloadable software products</li><li>Some health and personal care items</li></ul><p>To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.</p><p>There are certain situations where only partial refunds are granted (if applicable):</p><ul><li>Book with obvious signs of use</li><li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error</li><li>Any item that is returned more than 30 days after delivery</li></ul><p><strong>Refunds</strong></p><p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.</p><p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.</p><p>Late or missing refunds (if applicable)</p><ul><li>If you haven’t received a refund yet, first check your bank account again.</li><li>Then contact your credit card company, it may take some time before your refund is officially posted.</li><li>Next contact your bank. There is often some processing time before a refund is posted.</li><li>If you’ve done all of this and you still have not received your refund yet, please contact us at</li></ul><p><strong>Sale items</strong></p><p>Only regular priced items may be refunded, unfortunately sale items cannot be refunded.</p><p><strong>Excanges (if applicable)</strong></p><p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at</p><p><strong>Gifts</strong></p><p>If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.</p><p>If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.</p><p><strong>Shipping</strong></p><p>To return your product, you should mail your product to: James and James Fulfilment, Liliput Road, Brackmills, Northampton, NN4 7DT, United Kingdom.</p><p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.</p><p>Depending on where you live, the time it may take for your exchanged product to reach you, may vary.</p><p> </p></div><script type="text/javascript" src="" async=""></script></div>

Have a wonderful festive season!

Love Sophia, Jesse and team x

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